General conditions

Cancellation policy:

0% of the cost of the reservation will be applied to the cancellation of your reservation as long as it is 14 days or more before the arrival date.

100% of the cost of the reservation will be applied for the cancellation of your reservation in case of canceling with 14 days or less to the arrival date.

If you do not show up on the day of arrival indicated in your reservation, the amount of the stay will NOT be reimbursed and the charge will be 100% of the total including the mandatory cleaning supplement.

Payment conditions:

When you issue your reservation, you will be asked for your credit card details to store the data as a guarantee of payment. We do not accept American Express cards.

At the time of booking, we do not request any payment as a deposit unless the arrival date is less than 14 days. In case of booking more than 14 days before the scheduled arrival, the total charge of the amount established in your reservation will be made 14 days before the scheduled arrival.

Please note that any commission that the bank incurs for selecting the payment method by bank transfer will be charged to the client, deducted from the amount paid for their reservation, the agency may send proof of the corresponding bank commission and that difference must be paid for the client.

We request that you bear in mind that the charges corresponding to the credit card provided in your reservation will be charged in your local currency of your country.

If you wish to be charged in Euros, let us know in the comments box of your reservation or by sending us an email, communicate your request to


House Rules:

Under no circumstance will it be permitted to celebrate any kind of celebration or gathering of more than the guests mentioned on the reservation. If the terms and conditions of the reservation are violated and disobeyed, COUNTRY VILLAS LANZAROTE reserves the rights to terminate the reservation instantly.

No smoking inside the house, we will indicate the designated area for those who wish to smoke.

Pets are strictly not allowed.